Welcome to Readolla Help Center
We're here to help you get the most out of your Readolla experience. Find guides, tutorials, and answers to common questions below.
Getting Started
Creating Your Account
Sign up for free to start building your digital library. You'll need:
- A valid email address
- A secure password (minimum 8 characters)
Browsing and Searching
Find your next great read:
- Use the search bar to find specific titles or authors
- Browse by category or genre
- Check out our curated collections and recommendations
Making Purchases
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- P24 (Przelewy24)
- BLIK
Purchase Process
- Choose your preferred format (eBook, Audiobook, or Bundle)
- Click "Add to Cart" or "Buy Now"
- Review your order and proceed to checkout
- Enter payment information securely through Stripe
- Receive confirmation and access your books in "My Library"
Note: Payment processing typically takes a few minutes but may take up to 1 business day. You'll receive an email confirmation once your payment is processed.
Downloading Your Books
Available Formats
- PDF: Compatible with all devices, best for fixed-layout books
- EPUB: Reflowable format, ideal for e-readers and mobile devices
- MOBI: Format for Kindle devices
- MP3: Audio format for audiobooks
How to Download
- Go to "My Library" after logging in
- Find the book you want to download
- Click the download button for your preferred format
- The file will be saved to your device's default download location
Account Management
Profile Settings
Update your account information, including:
- Name and email address
- Password and security settings
- Notification preferences
- Language preferences
Order History
View all your past purchases and download invoices from your account dashboard.
Technical Requirements
Supported Browsers
- Chrome (version 90+)
- Firefox (version 88+)
- Safari (version 14+)
- Edge (version 90+)
Mobile Apps
While we don't have dedicated mobile apps yet, our website is fully responsive and works great on all mobile devices.
Troubleshooting
Common Issues
I can't download my purchased book
Ensure you're logged in to the account that made the purchase. If the payment is still processing, please wait up to 24 hours.
My payment was declined
Check with your bank or card issuer. Ensure you have sufficient funds and that international transactions are enabled.
I forgot my password
Click "Forgot Password" on the login page and follow the instructions sent to your email.
Contact Support
Still need help? Our support team is here for you:
Email: [email protected]
Response Time: Within 24 hours on business days
Languages: English, Polish, German