Find quick answers to the most commonly asked questions about Readolla.
Readolla is an online bookstore offering a wide selection of eBooks and audiobooks in multiple languages. We provide instant access to digital content with secure payment processing.
Yes, you need to create a free account to purchase and download books. This allows you to access your library from any device and keeps your purchases safe.
We offer books primarily in English, Polish, and German, with a growing selection in other languages.
We accept all major credit/debit cards (Visa, Mastercard, American Express), P24 (Przelewy24), and BLIK through our secure payment processor, Stripe.
Yes, all prices are displayed in Polish Złoty (PLN) and include applicable taxes.
Due to the digital nature of our products, all sales are final once the download has commenced. However, if you experience technical issues, please contact our support team.
Most payments are processed within a few minutes. In rare cases, it may take up to 1 business day. You'll receive an email confirmation once your payment is processed.
Yes, all payment information is processed securely through Stripe, a PCI-compliant payment processor. We never store your credit card details on our servers.
We offer books in PDF, EPUB, and MOBI formats for eBooks, and MP3 format for audiobooks. The available formats vary by title.
You can download your purchased books unlimited times from your library as long as your account remains active.
Yes, you can download and read your books on multiple devices. However, sharing your account with others is not permitted.
DRM (Digital Rights Management) varies by publisher. Some books are DRM-free, while others may have protection. This information is displayed on the book's detail page.
Printing capabilities depend on the publisher's settings. Most PDF files allow printing for personal use, but this may be restricted for some titles.
Log in to your account and go to "My Library" to see all your purchased books and download them.
No worries! You can always re-download your purchased books from your library.
Each account is intended for individual use. We recommend separate accounts for different family members to ensure everyone has their own personalized library.
Go to your account settings to update your email address. You'll need to verify the new email before the change takes effect.
Yes, you can request account deletion by contacting support. Note that this will permanently remove access to your purchased books.
Our eBooks can be read on:
First, ensure you're logged in to the correct account. Try clearing your browser cache or using a different browser. If the issue persists, contact support.
File sizes vary:
Yes! We regularly offer promotions and bundle deals. Subscribe to our newsletter to stay informed about special offers.
When you purchase both the eBook and audiobook versions together, you save 15% compared to buying them separately.
Currently, we operate on a per-purchase model. We're exploring subscription options for the future.
No, all purchases are for personal use only. Sharing, reselling, or distributing purchased content violates our terms of service and copyright law.
Yes, all books on Readolla are legally licensed from publishers and authors.
We take copyright seriously. If you suspect any content infringement, please report it immediately to [email protected].
Email us at [email protected]. We typically respond within 24 hours on business days.
Currently, we offer support via email only. This allows us to provide detailed, documented responses to your queries.
Please include your account email, order number (if applicable), and a detailed description of your issue. Screenshots can be helpful for technical problems.
We're here to help! Contact our support team at [email protected] and we'll get back to you within 24 hours.