Frequently Asked Questions

1. Can I return an e-book?

Due to the digital nature of the product, e-books are not returnable. Exceptions are situations where the product is defective or not as described.

2. How many times can I download a purchased e-book?

You can download purchased e-books multiple times from your library for 5 years from purchase.

3. Can I read e-books on different devices?

Yes, you can read purchased books on up to 5 devices simultaneously.

4. How long does order processing take?

E-books are available immediately after payment is processed. This usually takes a few minutes.

5. Do you offer discounts for regular customers?

Yes, we have a loyalty program. For every purchase you receive points that can be exchanged for discounts.

6. Can I gift an e-book?

Yes, we offer the option to purchase an e-book as a gift. During purchase, select the "Buy as gift" option.

7. How can I recover my password?

Click "Forgot password" on the login page and follow the instructions.

8. Is my data secure?

Yes, we use SSL encryption and do not store credit card data. Payments are handled by a certified provider.