'Smart and smarting, Banks's incisive stories reveal the sharp tensions and chaotic impassivities of modern life. A triumph.'– Eley Williams, author of Attrib.'We do have a complaints procedure. You will find paper and a pen (chained) to the shelf by the bin. Write your concerns and then place them in the bin. PLEASE NOTE: We do not allow items to be placed in the bin. Please do not write on the paper.'A lonely woman invites danger between tedious dates; a station guard plays a bloody game of heads-or-tails; an office cleaner sneaks into a forbidden room hiding grim secrets.Compelling and provocative, Annabel Banks's debut short fiction collection draws deeply upon the human need to be in control — no matter how devastating the cost.