Our culturally shaped values influence the way we work as well as our behaviour towards our colleagues, superiors and business partners – whether we care to acknowledge it or not. Not surprisingly, then, intercultural competence has come to be one of the key skills of the 21st century: anyone seeking success on the international business scene needs a navigation system to guide them through the complexities of other cultures' modes of interaction, behaviour and communication.In this book, Ute Clement – a seasoned consultant for international corporations – presents a range of methods and concepts for dealing with cross-cultural work situations. She also explains the basics of systemic intercultural consultancy by reference to a wealth of experiential anecdotes. The book evokes the pleasure of exploring cultural differences and encourages an open attitude towards other cultures. The knowledge it presents enables the reader to develop a sense of how to work comfortably in and between different cultures so that new options become available for dealing with everyday work situations.*"A combination of theoretical clarity, vivid examples and useful tools make this book a compelling and informative read for all those who cross cultures in their work."*Corinna Refsgaard, Vice President – Head of HR Cassidian Systems, EADS Deutschland GmbH